Free Shipping on all Canadian + US orders over $45 CAD. Local pick-up available in Vancouver, BC🍁

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FAQs

  • How much is shipping?

    We offer a flat rate of CA$8 on all Canadian & US orders, and CA$10 on all international orders. Shipping is free on all Canadian & US orders over CA$45, and International orders over CA$75.

    Free Local Pick-up is also available from our home studio in Vancouver, BC on Mondays & Thursdays from 3:00-6:30pm (please email us if you require another time). No minimums required.

  • Where do you ship to?

    We currently ship to Canada, US, and over 45 countries internationally. Please contact us if you would like to check if we ship to your country.

  • How long will shipping take?

    Delivery times depend on final destination. As we are a small team, please allow 1-3 business days for packing. Once orders shipped, they should arrive within the following time frame:

    • Canada via Expedited Parcel: 2 to 8 business days

    • United States via Small Packet USA: 2 to 4 business days

    • Everywhere Else via Small Packet International Surface: 4 to 21 business days

  • How does Local Pick-up work?

    Local Pick-up is available at our home studio located in East Vancouver on Mondays and Thursdays between 3:00-6:30pm. You will receive an email with detailed instructions once your order is ready for pick-up. To ensure we find your order quickly, please email us with when you would like to do the pick-up or if the pick-up time slots do not work for you.

    Simply select Local Pick-up at check-out. It's free, and no minimums required!

  • Do you accept Returns & Exchanges?

    We gladly accept returns, exchanges and cancellations. Please contact us within 15 days of receiving the delivery if there are any issues with the order.

    To cancel your order, please reach out to us within 12 hours of purchase.

    Conditions of return: Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

  • How many uses will I get out of each product?

    • Face Masks: 14-16 uses per jar, 3-4 uses per mini pack

    • Face Oils: 2-3 months per bottle, 2-3 weeks per mini bottle

    • Face Toners: 2-3 months per bottle, 2-3 weeks per mini bottle

    • Face Cleansers: 1-2 months per bottle, 1 week per mini pack

  • What is the shelf life of your products?

    We do not use synthetic preservatives in our products. Please store your skincare in a cool & dry place, away from direct sunlight.

    For best results, please use:

    • Masks: within 12 months from opening

    • Oils: within 6 months from opening

    • Toners: within 6 months from opening

    • Cleansing Powders: within 12 months from opening

  • Why should I do a skin patch test?

    Just like how people may have food allergies, everyone's skin might react differently to various ingredients. We recommend doing a skin patch test by applying a small amount of any new SCHMEAR product to your forearm, and observe if you have any skin irritations. Do not use the product if you do. And remember, we're here if you have any questions!

  • Will Turmeric stain my skin?

    Curcumin, the compound which provides the vibrant golden colour of turmeric, is a fat soluble component. This means it will dissolve when washed with fat/oil based ingredients. Our Turmeric + Coconut Calming face mask is formulated with coconut milk and coconut oil which contain natural fats that help remove the vibrant colour when you wash off the mask! Along with our cleansing colloidal oat base, the masks washes off to leave your skin brightened and energized!

  • Why is Chlorophyll great for acne and blemish-prone skin?

    Spirulina is a powerful detoxifier for the skin, and also has one of the highest sources of chlorophyll. When applied topically, chlorophyll is antibacterial, anti-inflammatory, and wound-healing. Combining all of these effects, chlorophyll can help fight off acne-causing bacteria, fade blemishes, and increase the speed of skin cell regeneration.

  • Is Bergamot essential oil sensitizing to the skin?

    It is true that bergapten, a photosensitizer compound normally found in regular Bergamot essential oils, can be sensitizing to some skin. In our Aloe Vera + Blue Pea Balancing Toner, we use Italian Bergamot essential oils, which is cold-pressed and bergapten-free. You can rest assured as our formulation has less than 1% of essential oils, and is mainly used for its mild calming and refreshing scent.

  • I have oily skin, is it really a good idea to use face oils?

    Oily skin types typically have a lower amount of linoleic omega-6 fatty acid, which prompts the skin to produce more oil to compensate, which may lead to clogging of pores and acne. Using a blend of facial oils that are rich in linoleic acids can help moisturize the skin, while signaling the skin to stop producing extra oils.

    Our Argan + Tamanu Clarifying Face Oil is formulated to be lightweight, and quick to absorb. It contains a blend of botanical oils that help fortify the skin barrier with essential linoleic acid, provide anti-inflammatory benefits, and help reduce hyperpigmentation. Perfect for oily, acne, and blemish-prone skin.

  • Do you have a Wholesale Program?

    Yes! If you have a retail location that would be a good fit, contact us and tell us more about yourself. We are always looking for exciting opportunities to bring our food and plant-based products to local communities.